Karaoke Forums

I doubt it. He seems to like Chris. At least that's what I remember from the short lived forum they had when Chris was a moderator. The only problem with making an add on is that if the database format ever changes again, it would probably render it useless. But I'm sure a few tweaks to the add-on would make it compatible with any new Karma changes. Then Chris can charge for upgrades to work with future versions. Cha ching.

Or Chris's attempt to go around him could overload Bob's pettiness and vindictiveness meters causing him to include a logical history routine inside Karma just to get back at Chris. 8>))))

Or Chris's attempt to go around him could overload Bob's pettiness and vindictiveness meters causing him to include a logical history routine inside Karma just to get back at Chris. 8>))))

I've seen enough of the posts of those customers who complain about Bob and pushed his buttons, and they ALL seem like the kind of people who like to push people's buttons, and then use it to start drama. I've also seen many of Chris's posts, and he seems like the complete opposite of that. If everyone had Chris's maturity level, I don't think we'd even be talking about this.

I had Sax/Dotty for years, then I needed customer support and found they were extremely rude. I then researched and purchased Karma. I've been very happy with their products, and when I found that my books were printing with my full name I contacted support and asked them if there was a way to change it to my business name. They cheerfully took care of the switch right away.

Another time I contacted them and asked them if they would consider implementing a way to select multiple singers in the Singer History list to delete at once--as it is now you have to delete one, then the list refreshes back to the top of your list of singers so you have to scroll back down to wherever you were and find the next singer you want to delete. Bob emailed me back to tell me how that would be a useless function.

Other experiences I've had with him when a new Karma release had a glitch or they ended up locking everyone's license so you had to go in and reset them showed me that Bob's customer service skills are very closely tied to his mood. He snaps at people when he gets into a mood, when they had nothing to do with his displeasure to begin with.

I think he would do well to hire someone as a customer service representative. CSR's who are worth anything are very consistent. They don't provide poor service to one person because the previous customer was a pain in the arse.

Anyway, consistency in the servicing of a product is important enough to me that I am considering other programs. I haven't run into anything really terrible with Karma, but the few times I've had to communicate with Latshaw Systems (now Karaosoft) I've felt like I'm walking on eggshells.

Bob's a lot of things, but I don't think stupid is one of them. Any add-on that makes Karma better can only increase Karma sales.

I've seen enough of the posts of those customers who complain about Bob and pushed his buttons, and they ALL seem like the kind of people who like to push people's buttons, and then use it to start drama. I've also seen many of Chris's posts, and he seems like the complete opposite of that. If everyone had Chris's maturity level, I don't think we'd even be talking about this.

You would think that the way to increase sales would be for Bob to try to accommodate the needs of his customers instead of calling them idiots.

I've seen enough of the posts of those customers who complain about Bob and pushed his buttons, and they ALL seem like the kind of people who like to push people's buttons, and then use it to start drama. I've also seen many of Chris's posts, and he seems like the complete opposite of that. If everyone had Chris's maturity level, I don't think we'd even be talking about this.

I am not trying to push Bob's buttons. I just wish he was a nicer person, and more accommodating. Calling your customers idiots is not a way to keep your customers.

Look at it either way. It comes down to users having to create something on their own to get it to do what they want it to - why not just listen to the users in the first place and incorporate the features into the program to begin with.

A guy I talk to said he asked a simple question about icroons on the FB page and if they will ever be able to add the Karaoke Cloud and All Star stuff. He was banned from commenting anymore on the FB page. No explanation, no answer to the question and the question was deleted to boot. He did take a screen shot of it before just to prove there was nothing malicious about the question.

What universe do you live in? If that were the case, Windows would do everything and there'd never be a need for any other program ever.




A guy you talked to? Really? Those are usually the first words out of the mouths of every rumor spreading drama queen I ever met. Why is it you never seem to have any first hand experience with Karma or Karaosoft? Oh that's right. You don't use their stuff. But we're all supposed to use you as our guide? Interesting.

Well let me enlighten you (and your "guy"). That "guy" broke the rules. Karaosoft clearly states on their web site that people are to "private message" them on their facebook page with any inquiries. If you were an actual customer, you'd maybe know that. But, since you're obviously so good at relaying messages, you can forward that back to the "guy". While you're at it, tell the "guy" that those of us customers who don't have any problem following the rules don't appreciate people like him who can't. Does he think he's special? Why does he get to do what the rest of us can't? ...and why isn't he here so we can tell him this ourselves? Oh wait. Maybe this guy knew he was wrong, and subsequently didn't say anything public about it because he knew the response he'd get. Maybe he knew that the only person who would feel sorry for him was a guy named Lonman who thrives on drama. That's my guess, but you're welcome to chime in with your side of the story at any time.

What universe do you live in? If that were the case, Windows would do everything and there'd never be a need for any other program ever.

You're either Bob, Bob's man-toy or you just like to argue. You vehemently defend his horrible customer service and his inability to listen to people that actually USE the software. He's consistently made excuses about why this feature or that feature is (wrong, not needed, unusuable, stupid, why would anyone use this etc). It's adorable that you've never had a bad experience with him. You must be content with his currently mediocre at best product which has the potential to be the BEST karaoke software on the market, but now at $149, it's becoming even less and less attractive compared to other karaoke software like Siglos, MTU, even (cough) Compuhost. Solid MP4/m4a/aac support? .m3u playlist support? Accurate, permanent history support? Nah... stupid.

What universe do you live in? If that were the case, Windows would do everything and there'd never be a need for any other program ever.




A guy you talked to? Really? Those are usually the first words out of the mouths of every rumor spreading drama queen I ever met. Why is it you never seem to have any first hand experience with Karma or Karaosoft? Oh that's right. You don't use their stuff. But we're all supposed to use you as our guide? Interesting.

Well let me enlighten you (and your "guy"). That "guy" broke the rules. Karaosoft clearly states on their web site that people are to "private message" them on their facebook page with any inquiries. If you were an actual customer, you'd maybe know that. But, since you're obviously so good at relaying messages, you can forward that back to the "guy". While you're at it, tell the "guy" that those of us customers who don't have any problem following the rules don't appreciate people like him who can't. Does he think he's special? Why does he get to do what the rest of us can't? ...and why isn't he here so we can tell him this ourselves? Oh wait. Maybe this guy knew he was wrong, and subsequently didn't say anything public about it because he knew the response he'd get. Maybe he knew that the only person who would feel sorry for him was a guy named Lonman who thrives on drama. That's my guess, but you're welcome to chime in with your side of the story at any time.

Ding ding ding ding! Felt this way since the day he came on here, sounded a lot like a member named "bobble". Because even though nothing is directed at HIM in regards to criticism, he sure does take it personal when in fact it has nothing to do with him!!!!! Right? I mean other than a product user, he has absolutely nothing to do with the company.

I run the latest version of Karma and my shows are silky smooth and efficient. But more importantly, they're entertaining.

Anyone else having trouble getting on iCroons? Karasoft is down, too. Maybe Bob picked up his ball and went home??

Ding ding ding ding! Felt this way since the day he came on here, sounded a lot like a member named "bobble". Because even though nothing is directed at HIM in regards to criticism, he sure does take it personal when in fact it has nothing to do with him!!!!! Right? I mean other than a product user, he has absolutely nothing to do with the company.