Karaoke Forums

Nice I made a request for this to Hoster, and they are adding the feature!

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

Hoster.

Hmmm...

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DJ Don

Always liked them. People san say what they want about their 'outdated' look or feel, but they actually listen & will try to incorporate user requests. Maybe not right away, some will take user vote to see how many would actually utilize it. They have many features (some I personally requested) that are now Hoster exclusives at this time.

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

That's MTU Hoster, right? I'm looking at the possibility of changing my software.

I had Sax/Dotty for years, then I needed customer support and found they were extremely rude. I then researched and purchased Karma. I've been very happy with their products, and when I found that my books were printing with my full name I contacted support and asked them if there was a way to change it to my business name. They cheerfully took care of the switch right away.

Another time I contacted them and asked them if they would consider implementing a way to select multiple singers in the Singer History list to delete at once--as it is now you have to delete one, then the list refreshes back to the top of your list of singers so you have to scroll back down to wherever you were and find the next singer you want to delete. Bob emailed me back to tell me how that would be a useless function.

Other experiences I've had with him when a new Karma release had a glitch or they ended up locking everyone's license so you had to go in and reset them showed me that Bob's customer service skills are very closely tied to his mood. He snaps at people when he gets into a mood, when they had nothing to do with his displeasure to begin with.

I think he would do well to hire someone as a customer service representative. CSR's who are worth anything are very consistent. They don't provide poor service to one person because the previous customer was a pain in the arse.

Anyway, consistency in the servicing of a product is important enough to me that I am considering other programs. I haven't run into anything really terrible with Karma, but the few times I've had to communicate with Latshaw Systems (now Karaosoft) I've felt like I'm walking on eggshells.

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~Cindy
Karaoke. Because it's a lot cheaper than therapy.

Correct.

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

I have Supported Bob's Products Here in Oregon for a couple of years now and I thought maybe we were just hearing the bad experiences and none of the good, but a recent interaction with him has changed my tune concerning his customer service skills.

Here is the Conversation I had with him in IM on Facebook:

(Remember, He has conversed with me on the phone in the past and is already aware of my 20 years as a computer tech.)




I have come to the conclusion that Bob Latshaw is simply an Arrogant A$$. and regardless of the functionality of his software, it's not worth the aggravation of dealing with him when something goes wrong.

My advice, Buy some other companies software or some other solution. but don't pay for software that will simply get you verbal abuse by the tech support people (in this case the Owner/Writer of the software). Bob simply thinks he is the end all be all of software coding and acts like everyone is beneath him.

Just My two Cents Worth.
=)

-Sal

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Sal "Kjmann" Esquivel
Karaoke With Sal - Website

Well.....you didn't need File Assassin. You could have simply re-installed to a different directory. I have had to do this twice and it has resolved the issues I have had (which are actually pretty few and I have 9 licenses).

Not defending Bob, btw. Just pointing out that installing to a different directory is pretty straightforward.

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-Chris

KJmann, I'm going to have to agree with Bob. You should NOT be calling yourself a technician if you can't fix a windows problem yourself. I also understand the need for you to take a private conversation and show it publicly to make yourself feel better about yourself after a man who clearly knows his (@$%&#!) put you in your place. That must have been traumatizing. You poor man. Can I get you a tissue?

KaraokeIan, that was just rude and has no place in this conversation.

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~Cindy
Karaoke. Because it's a lot cheaper than therapy.

That's just who he is. He defends Bob and his products as if they were his very own and oddly enough in the same manner as many people complain about!

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

Maybe Karaokelan IS Bob

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DJ Don

Could be or maybe they are both just that much better than the rest of us?

Well you're a girl, so you define "rude" a little different than us men do. Women can't handle brutal truth, which is why the word rude was invented in the first place. I didn't say it to you, and you defending him only makes him appear like more of the wimp than he already is. The sure sign that a man can't handle himself around other men, is the second a woman needs to come defend him. I rest my case KJmann. There there, now go let Cindy give you a hug and it will be all better.

I think you nailed it.
karaokelan's post are identical in nature to the way Bob Latshaw responds to his customers...demeaning, defensive, unrespective and rude! (and yes karaokelan (referring to another of your posts in this thread) I am a man. Not that it should matter one bit, but to you it seems to!
If you are not Bob himself, then I highly doubt you have ever conversed with him on any matter or you would not be so defensive of Bob's rude tactics...unless of course you have a sadistic nature in you.

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Music speaks to the heart in ways words cannot express.

..and this is the part that I don't understand. Why does it offend you that Bob acts like he knows more about this stuff than everyone else? Spoiler alert: he does. If you don't think he does, why would you go to him for tech support? Again, it's not like going into Walmart's service desk and speaking to an employee who is only trained to treat you like you're always right. Why are people suddenly in shock (and offended) when they end up talking to someone who ACTUALLY knows their stuff? Why do they make statements like "he thinks he's better than everyone". Well, when you speak to someone who created something (and it doesn't matter what it is), that person is better than everyone WHEN IT COMES TO THAT SUBJECT. Bob's not acting like he knows more about the weather, or politics, or anything else. He's acting like he knows his stuff about his apps, and programming, and computers, WHICH, is exactly how I'd want someone like that to act. Would you rather have someone who's like "gee, I'm not sure....let me check on that"?

Yes, I have a lot of respect for Bob. He tells it like it is and doesn't mince words. Every conversation I've seen where someone is claiming what an (@$%&#!) he was, ALWAYS clearly was an (@$%&#!) first, and KJmann is no different. What's even more sad is the amount of people who always feel sorry for people like KJmann. Really? You can't clearly see what an (@$%&#!) KJmann was. "I am a technician" really? He should be embarrassed by the conversation. Bob shouldn't. If you're going to act like you know more about computers, you better back it up.

What you guys don't see are the 99% of other conversations with Bob where he's perfectly polite. What is it about these few where he is an (@$%&#!) to the customer? hmm? Is it because he's just randomly an (@$%&#!) to people? I don't think so. It's because those few people needed a lesson in how to talk to someone who you're asking for answers. The LAST thing you do when asking someone for answers is to tell them that you DO know your stuff. Now think about that. KJmann's logic makes no sense at all.

There's a basic rule of life that all of your parents seemed to forget to teach you. If you're an (@$%&#!) to someone, do NOT be surprised if they're an (@$%&#!) back. period. Don't whine about it to others like you're a spoiled child asking for sympathy. Be an adult and realize that maybe you actually may have said something wrong yourself. Otherwise, you're just a whiner. Yes, KJmann, YOU are a whiner. Would you like to know how NON-whiners act? Let me enlighten you. When I had a question about any Karaosoft product, I simply ask the question, take the answer and do what I was told to do. The problem gets fixed and I go about my business. THAT is what professionals do. Professionals don't whine about how they didn't get their (@$%&#!) kissed. They get the job done and move on.

Whining is for spoiled children. NOT professional KJs as you all claim to be. It's funny I don't see Bob publicly complaining about specific customers and what asses they are to him. I wonder why that is. Maybe it's because like most professionals, he has better things to do than whine about mere words said to him. Like most professionals, he just gets the job done. KJmann (and all who sympathize with him) why are you incapable of this? You all really need to ask yourself that question.

Funny thing is why YOU have to elaborate and defend Bob, why don't he come here and do it himself? Again you defend the product & him as if it was your own and just using a fictitious name instead of your REAL name!

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

He doesn't need to. Unlike you folks, he doesn't have an inferiority complex. ..and my real name is Ian. If I was going to make up a name, I would have picked something sexier (and fictitious) like Lonman

In 2012 I started a thread "Karma Locks Up Once a Night On My Laptop". The thread was a plea for help to see if others were having the same problem, and as it turned out they were. I was hoping to find a solution within this forum because Bob's advice was "get a more powerful computer". Shortly afterward I tried to see if he had an answer for the crashing/lock-up problem and he said he would help me when I stopped bashing his product in public forums. I explained me reason for the thread about locking up and he then calmed down. A few months later he fixed the problem by reducing the video cpu load in the January 2012 release.

I have to say that Bob's products have made my life in the karaoke industry waaaayyy better, and I started an apology thread entitled " Karma by Latshaw Perfection for 17 Months Now " . That was June 4 of 2013 and I still am running without a single hiccup or crash, so that makes it about 32 months of perfection.

I take Bob's arrogance with a grain of salt and am not offended by his "shortness". He has made my life much better than before I knew of him.

k 'bobble'
Lonman for most who know it is a nic for Lonnie.

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

I also love Bob Latshaw's products. I have used 6 of his products and continue to use 5. (SongbooksLive was not being utilized so I stopped using it)
Fortunately I am tech savvy enough to have solved what very, very few issues I have had with his products in the past.
I did contact him once and he was very condescending.
As a programmer I will give it to him he is top notch but as a representative of his products I have to give him a great big "F". Total failure when it comes to customer service.
There you go karaokelan, or should I say Bob maybe you were separated at birth?
Take this post and the rest of this thread and report back to your GOD.

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Music speaks to the heart in ways words cannot express.