Karaoke Forums

Chris, what Bob told you probably does make more sense than what he told me.
If what he told me was true he could have simply made it an option for the KJ, but he told me that he wouldn't do that.
Anyway I had posted earlier a workaround for that (I'm sure you remember)

Guess it always comes down to $ as most things do.

I have since stopped using Songbooks Live, it was not being utilized.
Books are still what the patrons want, and in my case all they want...it is what they are accustomed to.

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Music speaks to the heart in ways words cannot express.

By the way, you can change the name on your online book from the customer menu on their web page under personal information, and it's reflected immediately on SBL.

There you go...could have used this post 22 posts earlier!

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Music speaks to the heart in ways words cannot express.

At the time when I was dealing with him, he was very adamant about my request to change my name. It's good to see he finally changed it, although he has lost me as a customer forever.

At the end of the day, his behavior is still unacceptable. There are many ways to deal with customer requests & inquiries, regardless if the customer is right, wrong or clueless.

He hasn't changed anything. The info on SBL has been linked to your account since day one, and the ability to edit your customer info has been there since before SBL went live. He probably thought you were talking about your book name, which is permanent, and you're informed that when you first name your book. They've admitted to letting some people change their book name, but I'm going to assume it was for people who were polite and didn't have an attitude.

You need to remember that when you deal with Karaosoft support, its not like taking something back to Walmart where you're dealing with a minimum wage employee who is forced to take whatever attitude you bring to the table. You're dealing with the guy who wrote every line of code in every app and on every web site they have. The guy also has to deal with thousands of customers across 66 countries all by himself. If there was ever a reason to drop your attitude at the door, this would be it. Every person I've ever seen complain about Bob's attitude (and showed the entire conversation as proof) ALWAYS gave him attitude first, like it was his fault they were having a problem. I've yet to see a situation where it was actually Bob's fault. In this scenario, again, it wasn't his fault. You obviously miscommunicated somehow. I'm guessing you said something like "Can I change the name on my book?", which, if I were to read it, I would also guess you were referring to the book name itself as opposed to the book owner or customer name.

Even if you are dealing with customer service at Walmart, it doesn't give you the right to give people attitude just because you're frustrated that you're not getting your way. You can't always assume that people know exactly what you're talking about either. No, it doesn't give Bob the right to give you attitude back either, but he's just one of those guys who doesn't appreciate attitude and will gladly throw it back in your face until you get the hint. Some people demand respect. A Walmart employee doesn't have that option, but Bob does. If you've got the right to give him attitude, he DOES have the right to give it back to you. He has no boss. You can't go over his head, and that frustrates you. There is a solution though. It's called politeness, and it does work with Bob. Amazingly it seems to work with everyone else as well. Give it a try.

When I buy something, I buy a product or service. I have NOT bought the right to give someone attitude all I want and expect them to still be polite back. If you need someone who will take all your attitude and be polite back just because you paid them, then there's only one person you can pay for that. That person is called a shrink, and you should probably hire one, so he or she can explain the rest of this to you, because obviously your parents haven't.

A couple years ago when Bob was asked to speak at the Karaoke Cloud summit in Nashville, he explained it back then. They were discussing the issue of piracy and when Bob was discussing SongBooksLive, he said initially they did show the DiscIDs in the beta trials, but too many KJs complained that they didn't want manufacturers to have access to their entire collection, and pointed out to the folks at the summit that this is obviously a problem with piracy. I mean why else would KJs not want karaoke manufacturers to have access to their catalog of DiscIDs?

I do agree that the KJ should always know the best version of any given song, and that most experienced singers already know the version they like, but if an experienced singer walks into my gig for the first time and uses the SBL online book, they will usually ask for a paper book just to get an idea of what versions I have. After a couple visits, they usually go back to using SBL because they already have an idea of what manus I use, and learn to trust me for the ones they don't know.

No, there was no misunderstanding. My book name was correct, but my real name was fully displayed in the owner field. I simply asked him how I can edit my real name and he said it was not an editable field. I tried to reason with him saying how uncomfortable I was having my real name displayed. Because this conversation was publicly posting on facebook, other people started agreeing with me, which seemed to upset him and made him defensive, saying my real name should be used for promotion and people will know who I am. At this point I said I was very disappointed that it cannot be changed and i wish to cancel the account. He cancelled my account, deleted all of the facebook posts and removed my "like" from his page. Still think I had an attitude?So there are special rules for customer service if the person writes lines of code? Do I have to ask for the credentials of the person I'm speaking with so i can treat them differently? I don't care if he wrote Windows or OSX by himself, I shouldn't have to treat him differently than anyone else.I'm not frustrated at all. Not sure where you think I had a misunderstanding or where I was frustrated.

What's funny is that he did something nice for me just before all of this happened. And I'm sure he has done nice things for others. I believe the public discussion on his facebook page by others really irritated him and he lashed out.

It's still no excuse. He could have said "I'll look into it" or "I'm sorry if you are not satisfied, would you like a refund?"

No attitude was displayed by either side. He simply refused and may have gotten annoyed when others agreed with me and not him.

So this system would do the disc user (which there are still several of in the karaoke world) absolutely no good if they wanted to use your phone app book, they'd have to use several of the other apps out there that give the kj a choice? For me, I personally do want the disc id listed in my books for reasons that you'd never understand. For the pirates that use your program - yes I could understand that they wouldn't want the disc id shown, but it should be an option to the user, not a flat out deletion.

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Sounds like Bob made a business decision to remove the ID's so that pirates would use the service. I understand it from a business perspective but I disagree with it from an ethical perspective.

Similar to how the local printed karaoke magazine runs ads for shows that they know are pirate karaoke shows. If they cut off those ads, they cut off revenue that would very likely cause the paper to go out of business.

I don't print the Disc ID's but it has nothing to do with piracy. It saves space in my books and allows me to print out full artist and song titles without truncating them or decreasing the font size to unreadable in a darkened bar.

I don't have people ask for specific versions too often and when they do, it gets stored in their history so i can pull the same version they next time they sing.

I am going to add a laminated page to my next song book printing -

We carry your favorite tunes by your favorite artists and produced by the best karaoke companies in the business - Sound Choice, Pop Hits Monthly, Karaoke Version, ZOOM, SBI, Sunfly, Chartbuster and more! If you want to know if we have your favorites, just ask the host!

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-Chris

That's possible, but If I was Bob, I certainly would not admit it. Only Bob knows for sure.I like this idea, especially because I am not a strong singer and my voice goes flat with a bad version.

All of my karaoke tracks are ripped with the standard file naming format: Disc Id-Track # - Artist - Title. However CompuHost gives you the option to catalog them using numbers that are assigned to each track. So, for Example: CB112345-01 - Brooks, Garth - Dance, The becomes 12586. FastTracks also gives you the option to display the manufacturer. So, in my songbooks, I list the version and song #.

So, all someone has to do is give me a number. And from that, If there's any other version of that song, it will display them all, allowing me to change what the customer handed me if need be.

The point is, it's all about choices. Something that, from my understanding, Karma doesn't give you.

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Electro-Voice Evolve 50... Taking Sound To The Next Level.

Karma does give you choice and ease of swapping songs.

Singers come tell me they want to sing "Jailhouse Rock".
Search for "Jailhouse Rock" in Karma and EVERY version comes back
I select the one I think is best.
Start the track and singer says that isn't the one they like, they want the Pioneer LD Version
In Karma, I can click on the currently playing track and it will display all alternate versions and allow me to quickly select one and being playing it. No second search required.
It will even allow me to Search on that Artist with a single click in case they change their mind and want to sing a different Elvis track.

So there.......

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-Chris

Probably one of the better features I haven't seen in other softwares - I would use this. Will have to make the request to Hoster .

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Is one the better features and I use it a lot!

If I were to come up to you and ask if you had "MOTN" on PS, would you be able to tell me if you had it on PS1054-10, or just that you had it on a PS disc (I know that it's on at least 3 PS discs, but the tempo is off on most of them (PS1054 has the correct tempo))?

I can actually search for "ps mus phan" and that exact track will come up.

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-Chris

I also have it on PS1016-18 and PS1185-13. I know that it's on at least one more PS disc. Assuming you have every Manufacturer version of "MOTN," with your search, would it come up with the PS1054 or just PS?

Actually the search I gave would pull up every Pocket Songs disc that track is on. I could search by discID as well.

The point is, Karma will let you search on fragments. Use any piece of the Artist, Title, DiscID.

"Frank Sin" will get everything with Frank Sin in it and is how I look for Frank Sinatra Songs.
"dep pers" will bring up Depeche Mode - Personal Jesus.
"cheese back" will bring up Richard Cheese - Baby Got Back
"to jo del" brings up Tom Jones - Delilah

http://iCroons.com uses the same search algorithm. Play with it there.

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-Chris

Hoster has the same search criteria.

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!