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PostPosted: Thu Dec 06, 2012 11:56 am 
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ed g wrote:
Have you figured out an easy way to purchase multiple copies of digital songs yet. I have purchased an update pack for my main system but would like to start getting both my rigs back to the same songs / versions. Right not I am handling the problem by purchasing tricerasoft versions for the second rig but I would rather pay 2x download 1x and put on both rigs.



Ed, I know we just got off the phone but I thought some others might need this answer as well.

If you are on our auto release program I manually take care of the multiple charges.


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PostPosted: Thu Dec 06, 2012 12:41 pm 
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dave wrote:
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

:lol: Like! :lol:

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PostPosted: Thu Dec 06, 2012 12:47 pm 
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dave wrote:
Also I bought hundreds more disks from the DT salesman on E-Bay when they were less than 1.25 each (many of those songs are not on the 12000 song hardrive)

@ Gretchen. I also bought the cb12k drive. I also own 190 individual cb discs & handful of customs prior to. Do you have a separate listing of songs that were not included in the 12k so I can check & see what I’m missing? I know you’re very busy over there but I thought perhaps if you have that list handy - at your convenience, repeat, at your convenience can you please post it here or pm me. ‘Appreciate it!

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PostPosted: Thu Dec 06, 2012 1:00 pm 
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Brian A wrote:
dave wrote:
Also I bought hundreds more disks from the DT salesman on E-Bay when they were less than 1.25 each (many of those songs are not on the 12000 song hardrive)

@ Gretchen. I also bought the cb12k drive. I also own 190 individual cb discs & handful of customs prior to. Do you have a separate listing of songs that were not included in the 12k so I can check & see what I’m missing? I know you’re very busy over there but I thought perhaps if you have that list handy - at your convenience, repeat, at your convenience can you please post it here or pm me. ‘Appreciate it!



Done, go check your inbox! :D


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PostPosted: Thu Dec 06, 2012 1:35 pm 
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gretchen wrote:
Brian A wrote:
dave wrote:
Also I bought hundreds more disks from the DT salesman on E-Bay when they were less than 1.25 each (many of those songs are not on the 12000 song hardrive)

@ Gretchen. I also bought the cb12k drive. I also own 190 individual cb discs & handful of customs prior to. Do you have a separate listing of songs that were not included in the 12k so I can check & see what I’m missing? I know you’re very busy over there but I thought perhaps if you have that list handy - at your convenience, repeat, at your convenience can you please post it here or pm me. ‘Appreciate it!



Done, go check your inbox! :D

Awesome! Customer service at its best! Thanks, Gretchen.

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PostPosted: Thu Dec 06, 2012 1:42 pm 
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dave wrote:
I think that it is really great that Gretchen from(KCP) is at least trying to answer our concerns--wish the other manus would do the same.
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

As for caring about SGB, I care. I have my set ripped to my computer, along with everything else I own, besides my SC.

But, Gretchen, is my one lonely little Dave Matthews disc safe on my computer?? Yes I have the disc, very well protected, since I can't get it anymore.

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PostPosted: Thu Dec 06, 2012 10:19 pm 
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Wow can someone post that list of missing from the 12k drive here?
thanks a head of time
Also if we were already on the old chartbuster good guy page we should not have to pay for another audit.


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PostPosted: Thu Dec 06, 2012 11:24 pm 
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gretchen wrote:
Thank you for all of the kind words guys!

Cue- when we do start the certification process we will have to charge a fee. That is yet to be determined. We have to pay for the people doing the audits as well as our tech team's time to put all hosts on a site.

But here's the rub.... The audits were for KJs to prove that they were 1:1 (1 song track on a disc to 1 download of the same song track on their hard drive). As an ODB (Only Disc Based) KJ, I am NOT 1:1... I am just 1 (as in nothing to match up to).


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PostPosted: Fri Dec 07, 2012 2:07 am 
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cueball wrote:
gretchen wrote:
Thank you for all of the kind words guys!

Cue- when we do start the certification process we will have to charge a fee. That is yet to be determined. We have to pay for the people doing the audits as well as our tech team's time to put all hosts on a site.

But here's the rub.... The audits were for KJs to prove that they were 1:1 (1 song track on a disc to 1 download of the same song track on their hard drive). As an ODB (Only Disc Based) KJ, I am NOT 1:1... I am just 1 (as in nothing to match up to).

I would think as in the SC side, idf you are only running disc, there would be no charge.

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PostPosted: Fri Dec 07, 2012 2:48 am 
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dave wrote:
Also if we were already on the old chartbuster good guy page we should not have to pay for another audit.


CB certs were only for one year, you had to re-certify every year to stay a "good guy".

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PostPosted: Fri Dec 07, 2012 4:52 am 
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Smoothedge69 wrote:
dave wrote:
I think that it is really great that Gretchen from(KCP) is at least trying to answer our concerns--wish the other manus would do the same.
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

As for caring about SGB, I care. I have my set ripped to my computer, along with everything else I own, besides my SC.

But, Gretchen, is my one lonely little Dave Matthews disc safe on my computer?? Yes I have the disc, very well protected, since I can't get it anymore.


Smooth- I can only speak for what we have. We have aggregated and licensed CB, SBI, Sunfly, DK, Stage Stars, and Magic Music.

I was told at one time (by those who will not be named) that CB owned SGB. I never saw paperwork so I cannot say for sure. Every company has different rules.

Now I do not go on just anyone's word, I want to see it in writing before anything gets said!


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PostPosted: Fri Dec 07, 2012 7:19 am 
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gretchen wrote:
Smoothedge69 wrote:
dave wrote:
I think that it is really great that Gretchen from(KCP) is at least trying to answer our concerns--wish the other manus would do the same.
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

As for caring about SGB, I care. I have my set ripped to my computer, along with everything else I own, besides my SC.

But, Gretchen, is my one lonely little Dave Matthews disc safe on my computer?? Yes I have the disc, very well protected, since I can't get it anymore.


Smooth- I can only speak for what we have. We have aggregated and licensed CB, SBI, Sunfly, DK, Stage Stars, and Magic Music.

I was told at one time (by those who will not be named) that CB owned SGB. I never saw paperwork so I cannot say for sure. Every company has different rules.

Now I do not go on just anyone's word, I want to see it in writing before anything gets said!

So, as for my Sunfly, SBI, and DK. They are on my computer. My Sunfly and SBI were bought at Tricerasoft, so I don't have discs for them. Am I going to have trouble with your people regarding lawsuits? Are you going to be in the business of trademark enforcement on those brands, or just CB, since that was your brand to begin with?

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PostPosted: Fri Dec 07, 2012 7:41 am 
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Smoothedge69 wrote:
gretchen wrote:
Smoothedge69 wrote:
dave wrote:
I think that it is really great that Gretchen from(KCP) is at least trying to answer our concerns--wish the other manus would do the same.
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

As for caring about SGB, I care. I have my set ripped to my computer, along with everything else I own, besides my SC.

But, Gretchen, is my one lonely little Dave Matthews disc safe on my computer?? Yes I have the disc, very well protected, since I can't get it anymore.


Smooth- I can only speak for what we have. We have aggregated and licensed CB, SBI, Sunfly, DK, Stage Stars, and Magic Music.

I was told at one time (by those who will not be named) that CB owned SGB. I never saw paperwork so I cannot say for sure. Every company has different rules.

Now I do not go on just anyone's word, I want to see it in writing before anything gets said!

So, as for my Sunfly, SBI, and DK. They are on my computer. My Sunfly and SBI were bought at Tricerasoft, so I don't have discs for them. Am I going to have trouble with your people regarding lawsuits? Are you going to be in the business of trademark enforcement on those brands, or just CB, since that was your brand to begin with?



The only things that we can audit from other manus are the songs that we have obtained licenses for. We have obtained the entire CB catalog but we can only sell what we have obtained the licenses for. We will be protecting the CB name. As I stated previously, everything that is on Karaoke Cloud is what we are worried about. That is what we DigiTrax Entertainment are protecting.


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PostPosted: Fri Dec 07, 2012 7:47 am 
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gretchen wrote:
Smoothedge69 wrote:
gretchen wrote:
Smoothedge69 wrote:
dave wrote:
I think that it is really great that Gretchen from(KCP) is at least trying to answer our concerns--wish the other manus would do the same.
As for SGB who really cares.
Also I wish someone from Sound Choice would at least try to be open with us--maybe follow Gretchens example.

As for caring about SGB, I care. I have my set ripped to my computer, along with everything else I own, besides my SC.

But, Gretchen, is my one lonely little Dave Matthews disc safe on my computer?? Yes I have the disc, very well protected, since I can't get it anymore.


Smooth- I can only speak for what we have. We have aggregated and licensed CB, SBI, Sunfly, DK, Stage Stars, and Magic Music.

I was told at one time (by those who will not be named) that CB owned SGB. I never saw paperwork so I cannot say for sure. Every company has different rules.

Now I do not go on just anyone's word, I want to see it in writing before anything gets said!

So, as for my Sunfly, SBI, and DK. They are on my computer. My Sunfly and SBI were bought at Tricerasoft, so I don't have discs for them. Am I going to have trouble with your people regarding lawsuits? Are you going to be in the business of trademark enforcement on those brands, or just CB, since that was your brand to begin with?



The only things that we can audit from other manus are the songs that we have obtained licenses for. We have obtained the entire CB catalog but we can only sell what we have obtained the licenses for. We will be protecting the CB name. As I stated previously, everything that is on Karaoke Cloud is what we are worried about. That is what we DigiTrax Entertainment are protecting.


A major part of my collection is DK. I bought the Super CDG Millenium series, and ripped them to my computer. So if one of your inspector comes into my show and sees me running DK from my computer,(let's say Here I Go Again is playing, and it happens that DT has that version on the Cloud), am I going to be named in a suit?? I'm not running Cloud, nor do I want to, and I only own one CB disc. Are you going to expect me to get audited and certified?? How is that going to work??

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PostPosted: Fri Dec 07, 2012 8:03 am 
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A major part of my collection is DK. I bought the Super CDG Millenium series, and ripped them to my computer. So if one of your inspector comes into my show and sees me running DK from my computer,(let's say Here I Go Again is playing, and it happens that DT has that version on the Cloud), am I going to be named in a suit?? I'm not running Cloud, nor do I want to, and I only own one CB disc. Are you going to expect me to get audited and certified?? How is that going to work??[/quote]


I think that there is alot of confusion about Karaoke Cloud and Karaoke Cloud Pro. The Karaoke Cloud is just a platform, kind of like iTunes. You can purchase LEGAL mp3+g downloads from Karaoke Cloud. The Pro is a subscription.

As far as auditing, as long as you maintain a 1:1 ratio you are fine with the CB. As far as the other manus that is up to them. We can only go after infringement with the CB logo. That is the ONLY one that we own.


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PostPosted: Fri Dec 07, 2012 8:13 am 
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gretchen wrote:
A major part of my collection is DK. I bought the Super CDG Millenium series, and ripped them to my computer. So if one of your inspector comes into my show and sees me running DK from my computer,(let's say Here I Go Again is playing, and it happens that DT has that version on the Cloud), am I going to be named in a suit?? I'm not running Cloud, nor do I want to, and I only own one CB disc. Are you going to expect me to get audited and certified?? How is that going to work??



I think that there is alot of confusion about Karaoke Cloud and Karaoke Cloud Pro. The Karaoke Cloud is just a platform, kind of like iTunes. You can purchase LEGAL mp3+g downloads from Karaoke Cloud. The Pro is a subscription.

As far as auditing, as long as you maintain a 1:1 ratio you are fine with the CB. As far as the other manus that is up to them. We can only go after infringement with the CB logo. That is the ONLY one that we own.[/quote]
Oh. OK. I only have my same old Dave Matthews disc, from CB, so I have nothing to worry about, there. Thanks.

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PostPosted: Fri Dec 07, 2012 2:57 pm 
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gretchen wrote:

1) The Karaoke Cloud is just a platform, kind of like iTunes. You can purchase LEGAL mp3+g downloads from Karaoke Cloud. The Pro is a subscription.

2) ...................... We can only go after infringement with the CB logo. That is the ONLY one that we own.



I sincerely thank you for that post Gretchen. BOTH very important points to remember, especially number 2.

I hope that it puts the SGB/CB rumors to rest.

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PostPosted: Mon Dec 10, 2012 4:20 pm 
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Hey Gretchen, I was looking for Badfinger, "No Matter What". I found two versions, but there is no way of knowing who's versions they are. Will that be fixed soon?? I don't want to buy a version of a song that I wouldn't like. Thanks.

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PostPosted: Wed Dec 12, 2012 1:37 am 
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JoeChartreuse wrote:
timberlea wrote:
My partner and I and some others around here use our discs as originally intended, no copies. We have discs that are 20 years old and still being regularly used including DK, SC, MM, etc.


Me too, but I also own a pro re-surfacing machine.. I heartily recommend taking a look at one, Timberlea. The JFJ Easy Pro now costs less than half what I paid for it, and will correct anything short of label-side damage.

If you are disc based, this is probably the best investment you can make. Not only for repair of your current discs, but for making inexpensive purchases of used discs worthwhile.

Before Bazza gets worked up, please note that I said "if you are disc based".

Of course, it's great for game, software,music, and video discs as well....

Best thing I ever bought as well. Does a great job resurfacing scratched discs! - ANY disc!

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PostPosted: Mon Dec 17, 2012 7:55 pm 
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Gretchen, I just purchased the downloads for both Red and Red Vol. 2 from the KC site (@ 14.99 each). I had no problem with the downloads. They were sent to me in a ZIP File, which contained an MP3G and a CDG file for each of the 20 songs. I moved the files into a folder on my Desktop, and converted the ZIP Files to BIN Files, so that I could burn them to discs (using my Goldenhawk program)... As I have stated before, I am an ODB (Only Disc Based) KJ.

The question I have is regarding my receipt for the purchase. I received an e-mail receipt, which just contained an invoice number. There is nothing in that receipt (if I needed to show it to anyone for verification) that indicates I purchased these 2 discs (which I now created), or the song titles that were contained within those purchases. Who would I need to talk to to obtain such an itemized document?


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