Karaoke Forums

quite a number of us are experiencing trouble in uploading to SS these days. For me I can generally upload on the 2nd or third try, but Hotglove in the UK cannot upload at all, and I know several others who have experienced similar problems intermittently.
Do you have any idea what is causing the prob Phil?

Would appreciate it if you could look into it for Hotglove cos I am about to sub something on his behalf

I am onto my 2nd attempt at subbing it too btw

oh and since I am on a roll...(only cos I scrolled down and saw others have had similar probs from time to time) I am finding it increasingly difficult to listen to subs on SS without them stopping and starting...some times I could swear I was on dialup instead of dsl

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

errr its still happening and not just to me

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

I will look into this.

I believe that part of the trouble is the access speed due to several items. Here are a few that I know of:

1) Connection speed to the server.
TRY these tests:

http://www.auditmypc.com/internet-speed-test.asp
http://www.auditmypc.com/broadband-speed-test.asp

2) The fact that this site is extremely popular the bandsidth useage at times can be rather problematic.

I will see whatelse I can discover and see if I can fix.

_________________
Phill Cross
Webmaster, Host Provider & Part-Time “Technical” Problem Solver

KJ / MC


services provided by:
CROSS WEB TECH

I'd like to add that SS member Snuttan ( Linda) is not able to log on to SS at all. She lives in Norway. She told me many of the ip addresses in Norway of SS members have been blocked.

Hmmm...and I was thinking about listening to some of the songs you guys have subbed.  Thanks for the warnings.  I may go ahead and see if I can listen to them anyway, but I'll know not to be too disappointed if there's a lot of stopping and starting.

_________________
I love being a mom!

Darlin I would accept that as the reason except that when I normally upload, the bulk of the members are in bed. It is a time out prob...but its not due to traffic and its not due to me being in NZ...if you wish I can ask RandyJ who has already mentioned in these forums that he wont sub at present, to give his experiences...Jandbsinger is experiencing difficulties as is Redhead...these are just a the people that have asked me at different times if there is something wrong with the site that they cant sub.

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

thanks for that Joycey...I think the more that express their experiences, the clearer the picture will become

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

When you play lots of online games like me you, will get acquainted to bandwidth usage.

Simple speed tests are not enough to determine a problem with latency.

There are several traceroute programs you can download for free, that you can tell you latency, speed, number of hops to the server, hop server ID's...ect  ect...you can tell where the problem in your route is to any server you want to check.

Once you check your route , most of the time, you will find the problem is not with the ISP you thought it was...

Sometimes, a simple phone call can get an ISP to reroute you on a different backbone so you can have better ping to your server..

hah!!! not in nz we are a third world country when it comes to technology...but this isnt about me and my probs its fairly widespread

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

I just listened to three different songs & uploaded one of my own without any problems.

The speed of upload was fast as it normally is for me, and listening to others is no problem either!!!

BUT....."I have high speed cable that is about twice as fast as DSL"  :dancin:

This site for me does not seem to be a problem....  :oh yeah:

Hope you all can figure out what the problem is in your case.  :)

Hope this helps in some way.....  :handshake:

how you doing darlin

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

it's not a timeout or traceroute issue if it gets all the way to the end of the upload, and THEN fails

During the last couple of days I've been listening to many different songs on SS. I tried uploading a couple of songs (then took them down) just as a test too. I had no problems with the test uploads -- they went fairly quick. When listening to songs, except for a one second pause or glitch towards the beginning of the buffering, they played without any problems. This short buffering glitch is an old, common problem that also happens when playing a lot of other music or video files on the internet. My DSL connection is fairly slow compared to cable modem. Anyway, that's how SS is performing for me here in Oregon.

at last I was beginning to think you had all decided to sit back and chuckle at my attempt to pith in the wind...funny how that lithp comes and goes...

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

Big hugs to ya Vicki....  :hug:

I am unable to discover an error on our end.

I wish I could determine what and where the trouble is. I have several server data center techs looking into the problem. They have not discovered any troubles. They believe that it is a network connection error that is causing the time outs. However, they are trying to find exactly where it is.

If you are experiencing troubles:
= = = = = = = = = = = = = = =
PLEASE Could you do a tracert and send me the results.


= = = = = = = = = = = = = = =
We can use this to trace the system and possibly find the error.

If you know of anyone else having this trouble - advise them of this procedure.

_________________
Phill Cross
Webmaster, Host Provider & Part-Time “Technical” Problem Solver

KJ / MC


services provided by:
CROSS WEB TECH

The Data Center has raised the max execution/input/memory/uploadsize of PHP now.

See if this has resolved the problem.

Let me know either way!

Thanks...

_________________
Phill Cross
Webmaster, Host Provider & Part-Time “Technical” Problem Solver

KJ / MC


services provided by:
CROSS WEB TECH

fyi Phil I havent had any probs in the last 3 subs

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

Tracing route to singersshowcase.com [64.20.49.194]
over a maximum of 30 hops:

 1     *        *        *     Request timed out.
 2    81 ms    80 ms    79 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]

 3    72 ms    72 ms    72 ms  gi2-31.akl-grafton-bdr2.ihug.net [203.109.129.10
2]
 4    81 ms    73 ms    72 ms  et4-110.akl-grafton-edge1.ihug.net [203.109.130.
141]
 5    73 ms    72 ms    70 ms  ip-static-202-147-45-73.asianetcom.net [202.147.
45.73]
 6    71 ms    73 ms    70 ms  ip-static-202-147-45-73.asianetcom.net [202.147.
45.73]
 7   212 ms   213 ms   210 ms  po2-0.gw1.lax1.asianetcom.net [202.147.61.189]
 8   209 ms   208 ms   209 ms  4.78.192.25
 9   211 ms   216 ms   218 ms  vlan69.csw1.LosAngeles1.Level3.net [4.68.20.62]

10   211 ms   215 ms   217 ms  ae-63-63.ebr3.LosAngeles1.Level3.net [4.69.137.3
3]
11   218 ms   216 ms   216 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
12   219 ms   216 ms   216 ms  ae-93-93.csw4.SanJose1.Level3.net [4.69.134.238]

13   216 ms   216 ms   216 ms  ae-94-94.ebr4.SanJose1.Level3.net [4.69.134.253]

14   283 ms   288 ms   288 ms  ae-2.ebr4.NewYork1.Level3.net [4.69.135.186]
15   314 ms   306 ms   307 ms  ae-84-84.csw3.NewYork1.Level3.net [4.69.134.122]

16   305 ms   305 ms   304 ms  ae-33-89.car3.NewYork1.Level3.net [4.68.16.133]

17   305 ms     *      307 ms  WBS-CONNECT.car3.NewYork1.Level3.net [4.71.172.1
66]
18   277 ms   277 ms   278 ms  core-02-teb1.us.njiix.net [64.20.32.218]
19   289 ms   292 ms   293 ms  edge-05-teb1.us.njiix.net [64.20.32.6]
20   306 ms   308 ms   305 ms  karaokescene.com [64.20.49.194]

Trace complete.

its 11.20pm here sunday night...most little brats should be in bed and I know that you americans will still be in slumber, yet trying to listen to subs on SS and they keep breaking up...above is the tracert results...being somewhere between 4am and 6 am on sunday morning for you guys its unlikely that it be traffic problems.
so you see its a right royal pain in the butt...

_________________
"Be who you are and say what you feel... Because those that matter... Don't mind...And those that mind... Don't matter."

Apparently there are network problems - as you can see your first hop had timed out?

Then 17th had an error...

Sorry I don't know what is going on with those connections

Our server is running an optimum performance.

[font=Courier]Last Restart Time: Friday, 02-May-2008 10:32:06 EDT
Server uptime: 1 day 22 hours 21 minutes 45 seconds

Total accesses: 289786 - Total Traffic: 9.8 GB

2.96% CPU load
1.74 requests/sec - 61.8 kB/second - 35.6 kB/request[/font]

_________________
Phill Cross
Webmaster, Host Provider & Part-Time “Technical” Problem Solver

KJ / MC


services provided by:
CROSS WEB TECH