Two things that cause this problem for me, sometimes it's a pop up blocker than catches it and you have to grab it quick before it goes away, and sometimes you will find it hiding behind all your other pages you have up on your screen...Has happened this way for me numerous times...Hope this helps...and when it is behind the others, it does not show on your task bar.....so just put everything else on the task bar and hunt behind....the icon extended page thingy does the same thing...Hides behind the other pages alot...Keep singin Tony....Love that voice!