Karaoke Forums

Hello Steve Z:

We are sorry to hear your experience with Acesonic DGX-500 DVD CD+G Karaoke Player, however, we believe there were some misunderstanding.

Regarding replying e-mails. You sent us your inquire on 12/23/2004, unfortunately around that time, most of our staff were on vacation. We also had to deal with hundreds of technical support and inquire around the holiday season. The respond time is a bit slow, but we do get back to all e-mails. We also have free phone support 5 days a week.


Here are the answers to your problems:
1) Video flickers: when you split your video 3 ways, you will lose video signal strength, and especially LCD screen TV, it will switch to blue screen or your video screen will go black. You say you have 1 video ok, but 2 other TVs are not ok, this means the video output on the Acesonic DGX-500 Player is working fine. Solution: get a powered video splitter

2) disc off center: you say it only happened once. Please make sure the disc is properly centered and loaded when you put the disc into the 5 discs magazine trays.

3) Speed up loading time. Acesonic DGX-500 takes about 6 seconds to load a disc which is about equal to JVC's 303. The player does take 5 seconds to recognize a disc. That's because the player can read over 10 formats, and it will need time to determine types of disc and format you have. Unlike JVC, it only recognizes CD+G and VCD formats, JVC does not need a lot of time to think. To speed up loading time and avoid auto-play, you can enable PBC (play back control) option. This way, it will not auto start a song automatically.

4) reset pitch control - so far, there are very few players has this option. We are currently working on software upgrade to have it available for next release.

5) Phone respond: Again, around holiday time, we were slow but we were able to answer all calls. As for 15% restocking fee for refund, this is a standard policy in most consumer electronic business. We do offer free upgrade without restocking fee. Your product is also under 1 year free parts and labor warranty. If you believe your machine is defected, we’ll be glad to replace or fix your player free of charge!

6) As for commercial use, this player is very fit for commercial use. We use the top of line built-in karaoke mixer (no need for additional mixer), rack-mountable bracket included, shock-resistance, separate vocal and music outputs, re-useable packaging, and direct access to all functions from front panels. All these functions are designed for professional uses in mind. None of the players in the market are offering such option. If you want to compare to JVC, try to shake your JVC player when it is playing, JVC has no shock resistance feature what so ever, and JVC can not be rack-mount. JVC player also does not play CD-R, DVD, DVD, DivX, JPEG, MP3. Your options are very limited.

Compare to other players in the market, Pioneer, JVC, RSQ, CAVS, Vocopro. No player out there offers 5 Trays that plays CD+G and DVD. This player does more than any other players in the market today.

We are also working on our next release which will incorporate even more for features and functions. This player will also be appear in a 200 watts boom-box style player for portable use.

We are always looking for more suggests so we can make this the best player in the market. Please feel free to send us a suggest or feedbacks.

DW

1. video flickers needs a powered video splitter -maybe an eight page manual is in need??

2. Not disk off center the front lid off center (not closing properly)
why this needs to affect the song playing makes no sense unless your software needs to read the disk when you close
the lid.

3. I'd bet money I could load the Jvc faster, with less hassle, and when you have 60 to 70 songs sang a night
speed is essential.
4. very good
5. I received the jvc today so that's taken care of unless it does not operate properly, in which case I will probably throw it away and buy another one at a more reliable company.
6. your tech was the one who told me it wasn't commercially viable due to the long load time. Nuff said!!
7. yes hopefully my old 5 disk carousel player will someday come back into fashion.

Suggestion hmm!!

1. Reset pitch control
2. have the option to shut off the formats you know your not going to use
3. a machine should only have to scan when you turn it on, not each time new disks are loaded
4. pcb enabled at startup
5. control buttons play, pause etc too small

maybe when your done testing this unit, in may be worthwhile, but since I sent the unit back on Thursday and my upgrade was not sent out till I made a call a week later, and I was told quote " we'll move you up the list "
they must have assumed since I send things back 2nd day air that I must not be in a rush so lets send it to him ground and hope he doesn't complain, Luckily I complained
I can only assume that your employees are very lucky to get a week off during xmas. do you need an electronic tech>
anyway good luck with a 5 DISK DVD player---now what can that be used for.....Porn maybe.

ouch!

I got one question on the whole thing???

Who in the blue blazes would EVER shake a player in operation? I get the point you're trying to make, in that the player is set up for an anti-vibration and skip...

but gimmie a break.

All my Pioneer players & JVC player reset the key when the song is done.

The mixer doesn't LOOK like "pro" grade. Would like to see XLR inputs instead of the unbalanced 1/4", add insert points to be able to add compression, drop the cheesy echo & put a good 32 bit digital effects processor including reverb, delay, chorus, flange, multi effect - all user adjustable (a tap sync would be great). Add a second set of bass & treble controls for the 2nd mic (1 set for both don't cut it). Also add a set for the music as well. Add a pre-post loop for adding external processing such as eq's. Add a external hard drive connector so those that are already running mp3g's on computer could hook right up to this & run the hard drive from the player - this would need a bigger LCD display or use the VGA output for hard disc song menu.

Add these things & I may even buy one out of curiosity. In the meantime, i'll stay with my proven & reliable players.

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Hey guys

Just wanted to apologize for ranting, but I figured that future customers of this player should be aware of the units down side in performance.
Of course the customer service aspect of my story may have been a fluke due to the holiday.
but personally I'll stay away from this company.

keep on singing
Steve Z

Thought I'd put my two cents back in here. After much deliberation, I did finally decide to take a chance on the Acesonic 5-disc model, largely because I like the fact that you CAN have 5 discs in at once. I'm probably going to use the thing mostly for parties at my apartment (I am not a karaoke DJ) and being able to have a whole bunch of songs in there and not have to change them was very attractive to me.

I just got the player yesterday, but have some initial observations. Since there's still not a lot of reviews out yet about this new player, I'll tell you what I've found.

Generally, I'm satisfied. It's pretty easy to work. The thing that seemed a little sketchy was the way you change discs- when you hit the eject button (there are two- one that ejects everything and one that ejects everything but the disc playing) the trays slide out in that tiered way you can see in any of the pictures of the machine. There is a finger-sized hole in the front left corner of each tray, which you use to slide the tray in or out to get to the trays beneath it. Not that big a deal, but the more people touch it, I guess the more chance for breakage there is.

The sound I'm not sure about because right now I've only tried it through the speakers of my (OLD) TV, so I won't comment too much about that. How did other people find the sound?

It does play the tracks in order by default, and then proceeds to the next disc. The only difference is that it will stop when it gets to a DivX disc and show you a little file navigator. The three commercial DivX discs which I got for the player are very very no-frills, which I happen to like, though depending on the person opinions may vary. That is, they are simply a bunch of DivX-compressed AVI files on a DVD. No software, no protection, nothing. The files are named with arbitrary numbers which I assume to to make it harder to pirate individual tracks. Anyway, when you play one, you get a file navigator, and I guess you can either use this or else punch in the number of the song you want to get to the song. It seems to look at the files in alphabetic order to determine track number, so if you wanted to use your own DivX CD or DVD in here, you could set the track order by naming the files "01...", "02...." and so on.

If you fast forward or rewind the DivX tracks, the sound and video will get out of sync and kind of messed up, but this happens on computers too.

The load time is a bit long, as has been said. Also, yes, it doesn't reset the pitch when you go to a new song, but there is a "natural" button that automatically resets the song to it's native pitch. There are no buttons to immediately jump to a certain pitch level. You have to press the flat or sharp button as many times as it takes to get to the level you want.

The buttons for choosing the disc tray are a little small, but each has an LED light next to it and the LED next to the currently playing disc flashes.

There is no tempo control.

Anyway, like I said, I just got it yesterday, so I may have more comments later. My conclusion so far is that it is a good choice for a home user -- load three DivX discs into it and you've got 1800 standard songs and you don't have to have anyone DJing to go from one to another. I can see how it might be a little slow for a professional though.

If anyone's got any specific questions about it, I'd be more than happy to answer.

Now for the million dollar question - Did you shake it while a disc was playing? & did it skip?

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LIKE Lonman on Facebook - Lonman Productions Karaoke & my main site via my profile!

I used to have a panasonic five disc carosel player... eject the huge tray, and one would still be playing, and you could hit the LEFT or RIGHT button and the tray would revolve around one space so you could eject the discs.

In retrospect, I really love my triple tray now.

There's just no need to go further than that for karaoke!

I am currently runing with a DKKaraoke 5 disk carosel and a rsq 3 tripple tray. I do like the dkkaraoke but it is a more of a pain run then the tripple tray. I will be replacing it out in the near future for a single tray rsq or maybe something else. Not sure yet. I think I am going to stay with the old workhorse rather than risk my buss with something like HDV-201 that seems to good to be true.

my .5 cents worth.

I'll double check when I get home, but IIRC both my APEX 600a and my Ritech 3900 both reset the key after each song. I could be wrong on these but I'll double check.

As mentioned already, my RDQ 333 resets the key after each song in both regular and karaoke modes.

I understand the frustration of reading all discs, there was a similar problem with a 6 disc changer for the computer a number of years ago and everytime you opened 'My Computer' it read all 6 discs which took about 20 seconds. If you notice, the player is no longer available - because it was an inconvenience.

The professional KJ is interested in how quickly you can pull one disc and go to the next song. We are trying to play as much music as possible in a single night so scan speed in EXTREMELY important. I've run a number of VERY busy shows off my RSQ 333 (admittedly, no DVD/SCDG recognition) with only a single machine. To compete against the multidisc players you need to focus on reading discs as quickly as possible and only reading discs which are new.

All in all it seems like you have a pretty decent product, but it also looks like it needs some polishing on the details.