TopherM @ Thu Mar 22, 2007 10:13 am wrote:
They have two products for sale, you decided to be an uninformed consumer and purchase the older model instead of waiting for the newer model. Had you done just the slightest bit of research, I'm sure you would have found that MTU had announced the release of 4.0 about 5 months PRIOR to releasing it, so you could have saved this whole situation by just paying attention and researching the product you intended to buy.
Maybe you spend lots of time researching a $40 purchase -- I don't. I noted that I had purchased 2.xx in Nov 2005, noted 3.xx on sale in Feb 2007, and purchased the updated version since it was about a year since my last purchase of a previous version. If they had mentioned the 4.xx release on the product page I purchased from at MTU, I probably would have waited.
Your analogy breaks down, too -- because cars have minor changes (updates) on an annual basis, and major model changes only every several years. Software programs move faster, but it is very unusual to have a major version last less than three years. In fact, it is indicative of either 1) poor design, since it wasn't a framework that lasted very long or 2) intentional manipulation of the customer base to extract money. MTU promises a free upgrade to the next version with every purchase, and it is highly unusual to receive none when the product has only been out a year.
And if you think all software companies operate this way, you are simply wrong. Some do, but usually they don't last for long.
To force the customer to do extensive caveat emptor to is a poor way to do business, because it leaves the customer unhappy. MTU can choose to do business this way, but it doesn't make me want to continue to do business with them.
Does $40 break me? Not in the slightest. But I feel poorly served because they orphaned 3.xx after a very short time. It is NOT normal in the business, and when it is done free upgrades are usually freely handed out because of that.
So I will continue to use 3.xx, and when I am next in the market, I will look elsewhere besides MTU. If they had kept me happy, I probably would have bought some future upgrade.
So in your way ofthinking then Microsoft should give you a free upgrade to vista if you bought Xp home or Pro a month before Vista came out. Sorry but the world does not work that way. Most businesses are in it for the money and in an oversaturated market such as Karaoke software you have to expect that companies that use to give free upgrades might change their policy due to already having all the customers they can get as we karaoke consumers that purchase software for the purposes that MTU sells for is a small market.
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