Karaoke Forums

Calm down cupcake. First of all, one negative review is not going to ruin anyone on Ebay. It may have an initial impact, but it's not going to ruin them. Yes maybe they may have been negligent on assisting you personally. But the problem started with the unit itself. The vendors can only go by manufacture specs, and sometimes it takes a while for the whole scenario to play out and flaws to become obvious. The fact that they did post a retraction on earlier claims and are willing to do the the upgrade, shows a positive approach on their part. A cool demeanor can accomplish more than the over used, over heard a billion times...'I'm gonna sue you' will ever do. Best bet is to start over from scratch. A simple note along the lines of, 'Hey look, sorry I got all excited earlier, but I really need a dependable karaoke unit, and to be honest, bottom line is, I'm just not happy with the one that I bought. What can we do to work this out.' If you still feel like they're blowing you off, be the bigger person, use a firm but fair approach. If that fails, Ebay is set up with a customer complaint area. It's also in Ebays best interest to keep complaints to a minimum. Chances are though, they will do the responsible thing and make the  right decision. I know that when you're at point A and the vendor is at point B, which may be on the opposite side of the county, that you can feel a bit helpless and angered about what to do. But let cooler heads prevail. They want your money, and you want a reliable player, it's in both parties interest to work it out. If you want to vent, vent to Vocopro, after all they're the ones that put a flawed unit out on the market.

James
Maninblack